Privacy policy

Privacy Policy

Last Updated: July 29, 2026

Welcome to Gentle Gains and Gentle Gains Club, operated by Ecomivo LLC ("Gentle Gains", "we", "our", or "us").

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our websites, purchase our products, subscribe to Gentle Gains Club, contact our Customer Support team, or otherwise interact with our Services.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

Business Information

Legal Business Name:
Ecomivo LLC

Registered Address:
30 N Gould St, STE R
Sheridan, WY 82801
United States

Customer Support Email:
support@gentlegains.com

Customer Support Phone:
+1 (505) 448-7001

Information We Collect

Depending on how you interact with our Services, we may collect the following categories of information.

Information You Provide

This may include:

  • name;

  • email address;

  • telephone number;

  • billing address;

  • shipping address;

  • payment information (processed securely by our payment providers);

  • account credentials;

  • subscription preferences;

  • customer support communications;

  • product reviews;

  • photographs or testimonials that you voluntarily submit.

Order Information

When you place an order, we may collect:

  • purchased products;

  • order history;

  • subscription status;

  • payment status;

  • refund history;

  • shipping information;

  • transaction identifiers.

Automatically Collected Information

When you visit our websites, we may automatically collect information including:

  • IP address;

  • browser type;

  • operating system;

  • device information;

  • pages viewed;

  • referral source;

  • date and time of visit;

  • approximate location derived from your IP address;

  • website interactions.

Cookies and Similar Technologies

We use cookies, pixels and similar technologies to:

  • keep you logged in;

  • remember your preferences;

  • process shopping cart information;

  • improve website functionality;

  • analyse website performance;

  • personalise your experience;

  • measure advertising effectiveness;

  • detect fraud and improve security.

You may disable cookies through your browser settings. However, certain website features may not function properly if cookies are disabled.

How We Use Your Information

We use your information to:

  • process orders;

  • deliver products;

  • provide Gentle Gains Club membership;

  • manage subscriptions;

  • process payments;

  • provide customer support;

  • send order confirmations;

  • send subscription notifications;

  • improve our products and Services;

  • detect fraud;

  • comply with legal obligations;

  • maintain website security;

  • communicate with you regarding your account.

Where permitted by law and subject to your marketing preferences, we may also send promotional emails and special offers.

Payment Information

Payments are processed by secure third party payment providers.

Gentle Gains does not store complete payment card numbers on its own servers.

Your payment information is handled according to the privacy policies of the applicable payment processor.

Subscription Information

If you subscribe to Gentle Gains Club, we may collect information relating to:

  • membership status;

  • subscription start date;

  • renewal dates;

  • billing history;

  • cancellation requests;

  • customer support interactions.

Marketing Communications

With your consent where required by law, we may send newsletters, promotional offers and product updates.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in the email or by contacting Customer Support.

Even if you unsubscribe from marketing communications, we may continue sending transactional emails relating to:

  • orders;

  • subscriptions;

  • billing;

  • customer support;

  • legal notices.

Sharing Your Information

We do not sell your personal information.

We may share information with trusted service providers that assist us in operating our business, including:

  • Shopify;

  • payment processors;

  • shipping providers;

  • email service providers;

  • analytics providers;

  • customer support platforms;

  • fraud prevention services;

  • marketing providers;

  • cloud hosting providers.

These providers receive only the information reasonably necessary to perform services on our behalf.

Legal Requirements

We may disclose personal information when required to:

  • comply with applicable law;

  • respond to lawful requests from public authorities;

  • enforce our Terms of Service;

  • investigate fraud;

  • protect our legal rights;

  • protect the safety of our customers or others.

Data Retention

We retain personal information only for as long as reasonably necessary to:

  • fulfil orders;

  • maintain your account;

  • provide subscriptions;

  • comply with tax and accounting obligations;

  • resolve disputes;

  • prevent fraud;

  • comply with legal requirements.

When information is no longer required, it is securely deleted or anonymised where appropriate.

Data Security

We use commercially reasonable administrative, technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration and destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

  • access your information;

  • correct inaccurate information;

  • request deletion;

  • request a copy of your information;

  • object to certain processing;

  • withdraw consent where processing is based on consent;

  • request restriction of processing where applicable.

To exercise your rights, please contact us using the information provided below.

We may request verification of your identity before processing your request.

International Transfers

Your personal information may be processed or stored in countries other than your country of residence.

Where required by applicable law, we take reasonable steps to ensure appropriate safeguards are in place for international data transfers.

Children's Privacy

Gentle Gains is not intended for children under the age of 18.

We do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without appropriate authorisation, we will take reasonable steps to delete that information.

Third Party Websites

Our websites may contain links to third party websites or services.

We are not responsible for the privacy practices or content of third party websites.

We encourage you to review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When material changes are made, we will update the "Last Updated" date and, where required by law, provide additional notice.

Your continued use of our Services after any updates constitutes acceptance of the revised Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.

Ecomivo LLC

Doing Business As:

Gentle Gains

Gentle Gains Club

Registered Office:

30 N Gould St, STE R

Sheridan, WY 82801

United States

Email: support@gentlegains.com

Phone: +1 (505) 448-7001

We are committed to protecting your privacy and responding to privacy related enquiries as promptly as possible.