Refund policy

Refund Policy

Last Updated: July 29, 2026

At Gentle Gains, operated by Ecomivo LLC, we want you to have a positive experience with every purchase. This Refund Policy explains how refunds, returns and subscription charges are handled for both our physical products and the Gentle Gains Club membership.

If you have any questions, please contact our Customer Support team before initiating a payment dispute. We are happy to help resolve most issues quickly.

Customer Support Email: info@gentlegains.com

Customer Support Phone: +1 (505) 448-7001

Physical Products

If you are not completely satisfied with your purchase of the Gentle Gains Full Body Toning Exercise Band, please contact our Customer Support team for assistance.

To be eligible for a return or refund:

  • the item must be returned in accordance with our return instructions;

  • the item must not be intentionally damaged;

  • proof of purchase may be required.

Customers are responsible for return shipping costs unless otherwise required by applicable law or unless the return is due to our error.

Refunds are issued to the original payment method after the returned item has been received and inspected.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or incorrect, please contact us within a reasonable time after delivery.

Please include:

  • your order number;

  • a description of the issue;

  • photographs showing the product and packaging, if applicable.

We will review your request and, where appropriate, offer a replacement, refund or other suitable resolution.

Gentle Gains Club Membership

Eligible purchases of the Gentle Gains Full Body Toning Exercise Band include a 14 day free trial of Gentle Gains Club.

If you do not cancel before the end of the 14 day trial, your membership automatically converts into a paid subscription.

Your payment method will be charged USD $29.99, and your subscription will automatically renew every 28 days until cancelled.

You may cancel your membership at any time before your next billing date by visiting:

https://shop.gentlegainsclub.com/pages/cancel-domain-com

or by contacting Customer Support.

Cancelling your membership stops future renewals but does not automatically refund subscription payments that have already been processed.

Subscription Refunds

If you believe you have been charged incorrectly or would like to request a refund, please contact our Customer Support team.

Refund requests are reviewed individually and may be approved where appropriate, including situations such as:

  • duplicate charges;

  • accidental purchases;

  • technical billing errors;

  • unauthorised transactions, subject to verification;

  • other exceptional circumstances.

We reserve the right to deny refund requests where:

  • the subscription has been substantially used;

  • repeated refund abuse is identified;

  • fraudulent activity is suspected;

  • the request is inconsistent with this Refund Policy.

Nothing in this policy limits any consumer rights that cannot legally be excluded under applicable law.

Digital Content

Membership access to Gentle Gains Club includes immediate access to digital workout videos, fitness programmes and educational content.

Because digital content is delivered immediately upon access, refunds for digital membership charges may not be available after access has been provided, except where required by applicable law or where we determine that a refund is appropriate.

Processing Refunds

Once a refund has been approved:

  • refunds are issued to the original payment method whenever possible;

  • processing times vary depending on your bank or payment provider;

  • most refunds appear within 5 to 10 business days, although some financial institutions may require additional time.

Original shipping charges may not be refundable unless required by applicable law.

Chargebacks

If you believe a billing error has occurred, we encourage you to contact Customer Support before initiating a chargeback through your bank or credit card provider.

Most billing issues can be resolved quickly without the need for a payment dispute.

Initiating a chargeback does not automatically cancel your Gentle Gains Club membership. If you no longer wish to continue your subscription, you must also complete the cancellation process.

Fraud Prevention

To protect our customers, we reserve the right to investigate refund requests where fraudulent, abusive or suspicious activity is suspected.

Where permitted by law, we may refuse refunds in cases involving fraud, misuse of promotional offers or repeated abuse of our refund process.

Consumer Rights

Nothing in this Refund Policy excludes, restricts or modifies any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

If the laws applicable in your jurisdiction provide you with additional rights, those rights will apply to the extent required by law.

Contact Us

If you have any questions regarding this Refund Policy or would like assistance with your order or subscription, please contact us.

Ecomivo LLC

Doing Business As:

Gentle Gains

Gentle Gains Club

Registered Office:

30 N Gould St, STE R

Sheridan, WY 82801

United States

Email: info@gentlegains.com

Phone: +1 (505) 448-7001

We are committed to providing prompt and fair support and will work with you to resolve any concerns as quickly as possible.